Shipping Policy
To ensure a smooth shopping experience, we have developed a comprehensive shipping policy designed to ease any concerns. Please take a moment to review it.
Order Processing Time
Once your order is confirmed and payment is completed, we will process and prepare your shipment within 3 business days. Please note that if you place an order over the weekend, processing will resume on the next business day.
Shipping Time
Shipping time varies depending on the method and destination you choose, and is generally 5 to 15 days. Keep in mind that factors such as holidays and weather conditions may extend this time frame.
Logistics Service Providers
We primarily use DHL and Fedex for international express delivery. In addition, we may work with other trusted logistics providers to ensure timely delivery of your order.
Shipping Costs
We aim to keep shipping costs reasonable. The exact shipping costs will be displayed at checkout, so please refer to this for details.
Tracking Information
Once your order is shipped, we will send you a tracking number. This allows you to monitor the status of your package in real time. You can track your shipment using the link provided or by visiting the official website of the logistics company.
Important Notes
- Please double-check that your shipping address is accurate to prevent any delays.
- If you have specific delivery requirements (such as time preferences), please mention it when placing an order or contact our customer service team.
- For remote areas or special destinations, shipping times may vary; we recommend that you consult our customer service for details.
- Please note that import taxes and duties may apply in your country and these charges are the responsibility of the buyer.
Shipping Issues
Delayed Delivery: Occasionally, unforeseen circumstances (such as supplier delays, logistics issues, or bad weather) may cause delivery delays without prior notice.
Lost or Stolen Package
Confirmation Information:
- Check your order details: Make sure your order number, shipping address, and contact information are correct.
- Check your email for a shipping notification with your tracking number and the logistics company's information.
Track Your Package:
- Monitor your package on our website or directly on the logistics company's website using the provided tracking number.
- If you cannot find recent updates, please contact the logistics company for assistance.
Contact Us:
If you still cannot find your package, please contact us and our customer support team will help you track your package.
Thank you for choosing us for your outdoor adventure needs!